Frequently Asked Questions. Find out more about how to shop at Some Design Store and discover the most asked questions about shipping, payment and Some Design Store's returns policy.

When will my order arrive?

We aim to get your order to you as quickly as possible - an estimated 2 – 6 business days for orders within Australia and 6 - 10 for International orders.

Once your order has left our warehouse, we will send you an order dispatch email notification. Within this email, there is a ‘Track your order’ link, which will allow you to monitor the status of your order. 

If you have any further questions, you can contact our team, who will be more than happy to help. 

Can I cancel my order?

Once your order is shipped, we are unable to cancel or modify your order. 

To allow us to get your orders to you as quickly as possible, we have a very quick order processing time, which means it is unlikely we will be able to amend an order once it is placed.  

If you placed your order very recently and would like to cancel or modify, please contact our team, who will do their best to assist you. 

How can I get assistance in placing an order? 

Our team is more than happy to help you with placing an order. Please contact the team via your preferred method – they will be able to prepare your order and share it with you to complete the final payment step securely.

What do I do if I think an item that I purchased from your store is faulty?

Our team inspects every item ahead of it being sent to you to ensure the highest quality and standard. If you do think an item is faulty, then please contact the team, including details and photos of your item.

How can I apply a promotional code?

You can apply a promotional code in the details stage of the checkout prior to making your payment.

Do you offer gift wrapping? 

Yes. We offer complimentary gift wrapping on all orders. To request gift wrapping leave a message at the time of order. 

The pieces are wrapped in luxury white wrapping paper with a black grosgrain ribbon.

Which payment methods can I use?

Payment when ordering online can be by credit and debit card, Apple Pay, Google Pay, Shop Pay, UnionPay and Paypal. 

We also offer Afterpay and Klarna. 

When will I be charged for my order?

We will take full payment for your order at checkout. 

Will my personal details stay safe? 

We take our customers’ security seriously and use a number of methods to protect their details. For full information, read our privacy policy.

Why was my payment declined?

In most cases, payments are declined by your bank directly and so it is always worth checking with them first. If you need any further assistance in placing your order, please contact our client service team who will be more than happy to help.

Shipping

Please see full shipping details here

Returns

Please see full return details here

Do I need an account to place an order? 

You do not need an account to shop – you can choose to checkout as a guest. We recommend our customers create accounts for faster checkouts, a more personalised experience and to access our wishlist feature.

How can I unsubscribe from your emails?

You can unsubscribe from our emails at anytime, by clicking the unsubscribe link at the bottom of the email. Please note, you cannot unsubscribe from the transactional emails that you receive when placing an order.

How can I update my details?

You can update your address details in your account area. If you would like to update any other details, please contact us.

How can I apply to the trade program? 

Our trade program is reserved for industry professionals. If you would like to apply, please email someone@somedesignstore.com